SPOSA MIA TEAM

Purpose:

To establish guidelines for proper care and steaming of client veils and inventory veils. All Sposa Mia employees are responsible for following this SOP. If any issues arise during this procedure, report it to your immediate supervisor. 

Procedure:

Long veils for First Looks

1. Verify that you have the right product by looking over the Pick Up slip
2. Use a velvet hanger and carefully fold the veil in half lengthwise until it fits within the velvet hanger. Make sure that all lace/embroidery is folded inward 
3. When steaming: steam through multiple layers of tulle not individual layers
   1. Steaming through multiple layers of tulle will properly steam the veil faster
4. Avoid using a ribbon to hang the veil from the comb, doing this will damage the comb and may also tear the delicate tulle
5. Avoid rubbing beading and lace with the steamer head. Dab area instead.
6. Avoid leaving the veil draped over the client’s dress. This can result in snagging
7. A few creases from folding is to be expected but major wrinkles should be steamed out with this technique
8. Avoid tugging the veil on the hanger, but adjust it how the provided video indicates and make sure it’s hanging evenly
9. Do not use plastic hangers, as these can damage the veils
10. Leave the veil hanging separately from other merchandise on a velvet hanger. Do not leave the veil extended touching the floor. This can leave the veil exposed to being stepped on or run over with the steamer. Clip the Pick Up slip on hanger 
11. Concluding the First Look appointment carefully and neatly fold the veil into a Sposa Mia veil box with tissue paper

Long veils for Steaming Package pick up

1. Verify that you have the right product by looking over Pick Up slip
2. Use a velvet hanger and carefully fold the veil in half lengthwise until it fits within the velvet hanger. Make sure that all lace/embroidery is folded inward 
3. When steaming: steam through multiple layers of tulle not individual layers
   1. Steaming through multiple layers of tulle will properly steam the veil faster
4. Avoid using a ribbon to hang the veil from the comb, doing this will damage the comb and may also tear the delicate tulle
5. Avoid rubbing beading and lace with the steamer head. Dab the area instead.
6. Avoid leaving the veil draped over the client’s dress. This can result in snagging
7. Steam folded edges to remove creases
8. Avoid tugging the veil on the hanger, but adjust it how the provided video indicates and make sure it’s hanging evenly
9. Do not use plastic hangers, as these can damage the veils
10. Leave the veil hanging separately from other merchandise and wait for it to dry and clip the Pick Up slip on the hanger
11. Keep the veil on the velvet hanger and put it in a plastic veil bag

For Short Veils for First Looks

1. Verify that you have the right product by looking over Pick Up slip
2. Use a white veil clip to hang the veil
3. When steaming: steam through multiple layers of tulle not individual layers
   1. Steaming through multiple layers of tulle will properly steam the veil faster
4. Avoid using a ribbon to hang the veil from the comb, doing this will damage the comb and may also tear the delicate tulle
5. Avoid rubbing beading/lace with steamer head. Dab area.
6. Always leave the veil hanging on the veil clip and clip the Pick Up slip with the hanger
7. Avoid leaving the veil draped over the client’s dress. This can result in snagging
8. Concluding the First Look appointment carefully and neatly fold the veil into a Sposa Mia veil box with tissue paper

For Short Veils for Steaming Package pick up

1. Use a white veil clip to hang the veil
2. When steaming: steam through multiple layers of tulle, not individual layers
   1. Steaming through multiple layers of tulle will properly steam the veil faster
3. Avoid using a ribbon to hang the veil from the comb, doing this will damage the comb and may also tear the delicate tulle
4. Avoid rubbing beading/lace with steamer head. Dab area.
5. Always leave the veil hanging on the veil clip and clip the Pick Up slip with the hanger
6. Avoid leaving the veil draped over the client’s dress. This can result in snagging
7. Leave the veil hanging separately from other merchandise and wait for it to dry
8. When the client picks up their veil, leave the veil hanging on the veil clip and put in a veil bag

For inventory Veils

1. Use the same velvet hangers as client veils to steam our long inventory veils.
2. Use the gold veil clips to steam our short veils
3. Use the same care and technique as client veils
4. Leave to dry 10 mins 
5. Then hang it according to store standards and in its designated place 

Use the images in the last page for reference. A video will also be provided for training purposes.