SPOSA MIA TEAM

In Store Inspections (accessories)

Purpose:

To establish guidelines for in store inspections of client’s accessories. All Sposa Mia Couture employees are responsible for following this SOP.

Procedure:

Upon receiving a task type “Received, Please inspect” The assigned stylist is responsible for inspecting the accessories described in the notes. These accessories will be located in the designated bin in the accessories storage room on the 3rd floor. 

Ask management for the items you’re going to inspect. 

1. Review your task
   1. Task type
   2. Description
   3. Client Contact
   4. Notes
2. Go to client’s invoice and confirm the item you’ll be inspecting is the same as the item you’re getting from the inspection bin
3. Request an unoccupied dressing from the receptionists to be assigned for the inspection
4. Confirm the following details with the invoice
   1. Style
   2. Size
   3. Color
5. Once it’s confirmed you have the right item, size and color. Carefully and diligently inspect the accessory. Keep an eye out for damages and defects. Ex. tears, loose beading

Once inspected

If it passed inspection: 

1. Change the original task to “Inspected, ready for delivery”
2. In notes write “Item passed inspection”
3. Send the task back to the Ordering Department Head (Susy)
4. Package the accessory to be stored in our “Harry Potter” room under the stairs
   1. Make sure the pick up slip is placed on the item
   2. Initial the pick up slip and write “passed” with the date of inspection
5. Log the item into the Layaway binder in reception area
6. Give the item to receptionist to store in “Harry Potter” room

If it doesn’t pass inspection: 

1. With the iPad take a clear picture of the damage from far away and close up
2. Upload the pictures to client files
3. Send the pictures to “In store inspection” chat with the following details
   1. Customer name
   2. SO number
   3. Item style
4. Keep the original task, change the task type to “DID NOT PASS”* 
5. Write notes confirming the pictures were uploaded to client files and in group chat
6. Package the item and return to the designated “did not pass” bin in the laundry room.

*If the item needs to be replaced the Ordering Department Head will “grab” the task and work with it internally until the replacement item is received. 

The Ordering Department Head will determine if the accessory can be fixed in-house or if it needs to be sent back to the designer. 

IN-HOUSE FIXES

If the item is fixed in-house the assigned stylist is responsible for checking the status of the item with Oris. 

• If the item is ready it will be in the “ready” bin. 
• The stylist can take the item and log it into the binder and give it to reception to store in the “Harry Potter” room.
• The stylist can now change the “DID NOT PASS” task to “Inspected- ready for delivery” and send it to the Ordering Department Head (Susy)

REPLACEMENTS

If the item needs to be replaced by the designer, the Ordering Department Head will let the stylist know.

Once the replacement is received, the stylist will receive a new task “RECEIVED, PLEASE INSPECT” and the inspection procedure will be followed again. 

Task types

“Received, please inspect” – a client’s accessory/ies were received and need to be inspected.

“Inspected, ready for delivery” with a description of “arrival notification sent to bride”–  means the item was fixed in-house and notification was sent to the client of arrival.

“RECEIVED, PLEASE INSPECT”– the item was replaced by the designer and needs to be inspected. Follow the same IN STORE procedure.